Your rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit any rights or remedies you may have under that law.
Digital product purchases
Because digital resources may be accessible immediately, we generally do not offer refunds for change of mind once access has been provided, except where required by law or expressly agreed.
Faulty or misdescribed products
If a product is faulty, not as described, or otherwise fails to meet a consumer guarantee, contact us. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or other remedy.
Facilitation licences
Refund requests relating to the Licensed-Facilitation Package will be assessed against the purchase terms and applicable consumer law. The licence term alone does not remove statutory rights.
How to request a refund
Contact The Success Institute through our website. Include your name, purchase email, receipt number, product purchased and a brief explanation of the issue. Please do not send payment card details.
Review process
We may ask for reasonable information to assess your request. Approved refunds will ordinarily be returned through the original payment provider, subject to its processing times.